Summer is the busiest time of year for HVACR Technicians, full of saving customers from their air conditioning and refrigerant problems and pulling in some extra income. Here are some things to keep in mind as we head into the warmest months of the year. And remember: here at CMS Mechanical, we’re always looking for dispatchers, HVAC apprentices, technicians, and service managers. Send in your resume today to kick off your summer with a new career that comes with amazing benefits, and the knowledge that you’re helping people every day.
Dear HVAC Technicians: You are the tip of the spear for our industry. Nothing happens without you. As we enter the busiest season of the year, the season that determines the success of the entire year for your companies and the companies supporting them, please keep a few things in mind.
YOU ARE A HERO
To your customers, you are welcome when arriving and a hero when leaving. They are stressed and uncomfortable. They do not even know if the air conditioning can be fixed. It is your job to reassure them. They want that. They want you to be confident. You should be confident. You are a professional air conditioning technician. You can fix anything with refrigerant, though sometimes it is not worth fixing, but that is for later.
Because it is impossible to discern a customer’s financial condition or motivations, your role is to give the customers their options and let them decide what is best for their current circumstances. Only the customer knows what those circumstances are.
Explain what a repair costs. Be honest about the potential for more breakdowns in the next year or two. Give a replacement option if more breakdowns are likely or the air conditioner is 10 SEER. Remember, depending on the part of the country, a replacement is 30 to 40 percent more efficient than the old 10 SEER when it was factory fresh. Give people the information they need to decide what the best option is for them.
BANK YOUR OVERTIME
If the summer is good and hot and you are working long hours, you will be generating overtime and extra spiffs. Bank it. Save it for the shoulder season when work might slack off a little. At the end of the season, use some to reward your family and invest the rest. Buy a stock index fund and take advantage of our great capitalist system. After all, you did your part over the summer. You earned it.